# Automated Ticketing and Gate Validation Software Upgrade

Client: Tainan Zuojhen Fossil Park
Updated: 2026-11-02

Counter POS, self-service kiosks and a two-lane gate were integrated into one ticketing system with QR code and iPASS entry, offline ticket sales and reconciliation with the park's retail system.

## Background

Zuojhen Fossil Park needed its ticketing modules adjusted to park operations and an automated gate added. The Tainan City Government Cultural Affairs Bureau procured the project in 2025; JIE HENG won the tender and delivered by November 2025.

## Problems to solve

- Counter sales, kiosks and the gate ran separately; visitor counts were tallied by hand.
- Ticketing had to support mobile payment and the partner bank's card terminals.
- Sales could not stop when the server connection dropped.
- Pre-printed physical tickets, partner discounts and complimentary tickets had no system.
- Retail sales from the park's shop system (ERPOS) had to be reconciled with ticketing.

## What JIE HENG did

**Ticketing.** Two counter POS units and two kiosks share ticket type management; counter sales print directly to ticket printers with a QR code for the gate; cash, card and account payments; kiosks power on and sleep on schedule, warn when consumables run low, settle cards daily on schedule and push the result via LINE.

**Gate validation.** A two-lane gate with QR scanners and card terminals checks ticket type, validity and headcount and raises alerts on anomalies; iPASS tap-to-pay admits visitors directly and writes transactions back to the ticketing database and reports. Entry counts feed the live display above the ticket office.

**Offline sales.** POS and server sell simultaneously; if either fails or the link drops, sales continue and data syncs on recovery.

**Physical tickets and promotions.** Issue, allocation, cancellation, discount tickets and post-entry registration of pre-printed tickets; partner promotion setup applied in the sales screen; manual gate headcounts (gender, nationality, free admission) recorded to the database.

**Back office and reports.** Separate administrator and cashier roles; sales statistics by ticket type, cash and mobile payment settlement reports; ERPOS retail transactions integrated and consolidated automatically. An API was provided for the bureau's integration.

**Security.** No sensitive data stored in plain text, operation logs with user, time and content, pre-launch vulnerability scanning and remediation, scheduled backups with manual restore.

## Outcome

- Counter, kiosk and gate share one ticketing data set with live visitor counts.
- Mobile payment, credit cards and iPASS all accepted.
- Delivered in three phases: requirements analysis, functional design specification, go-live with training.

## Maintenance

One-year warranty after acceptance with 8-hour response and 24-hour recovery, then annual maintenance.

## What this means for enterprises

An integration of POS, payment, gate hardware and back-office reporting; the same approach applies to any venue or event that needs ticketing or access control.